ORDER PROCESSING

Once your order has been successfully placed, it will be processed and prepared for shipment. Please allow approximately 1–3 business days for order processing before your package is dispatched.

During busy periods, holidays, promotions, or new product launches, processing may take slightly longer than usual.

SHIPPING TIMES

Delivery times vary depending on your destination, shipping method, product availability, and the carrier handling your package.

*Estimated delivery times do not include order processing time. Actual delivery times may vary by destination and carrier.

SHIPPING COSTS

Shipping costs are calculated based on your destination, selected shipping method, and the items in your order.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that tracking information may take a short period of time to become active after your package has been handed to the shipping carrier.

DELIVERY DELAYS

While we work with shipping partners to deliver orders as quickly as possible, delays can occasionally occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.

If your order appears to be delayed, please check your tracking information first. If you need additional assistance, contact our customer care team.

ADDRESS CHANGES

Please carefully review your shipping address before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, we recommend checking around your delivery location and contacting the carrier directly if you cannot locate it.

If you still need assistance, contact our customer care team with your order number and tracking information.

INTERNATIONAL ORDERS

International orders may be subject to customs processing, import duties, taxes, or other fees depending on the destination country.

Any customs duties or import taxes charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

MULTIPLE ITEMS & SPLIT SHIPMENTS

If your order contains multiple products, your items may arrive in separate packages depending on product availability, fulfillment location, or shipping method.

You may therefore receive more than one tracking number for a single order.

CONTACT US

Have a question about your shipment or delivery? We're here to help.